Transaction statuses in the merchant dashboard

There are the following statuses for the checkout payments in our system:

– New – the status is assigned when a payer initiates a transaction on the Payop checkout page by clicking on the “Confirm & Pay” button, regardless of whether they have completed the payment process afterward.

– Accepted – the transaction has been successful. Payop has received the payment, and the funds have been credited to the merchant account.

– Failed – the transaction has been declined because the payer hasn’t paid for the order or due to technical reasons.

– Timeout – the status is set for a transaction that has been declined due to exceeding the time frame it can be in a certain status. If the payment period for this transaction has expired, it will be automatically rejected.

For payments via Pay by Bank channels, there are three additional statuses with the following meanings:

– Pending – a transaction gets this status when, due to the lack of data, it cannot be directly transferred to the bank, and a payer should fill in the remaining information. It only occurs for payments via Direct integration.

– Pre-approved – we received technical confirmation that the payer’s bank has approved the transaction, but the money has not yet been credited to the Payop account. When the transaction is Pre-approved, we expect to receive payment, but it’s not guaranteed by Payop till it gets the Accepted status. In this case, you, as a merchant, have the option to release the purchased item at your discretion. However, be warned that Payop doesn’t guarantee crediting of this payment, and if you don’t want to take the risk, please treat this status as Awaiting сonfirmation.

*the transaction may still be declined after Pre-approved status.

– Rejected –  a payment has been automatically declined due to security reasons.