What factors can affect the payment processing time?

It’s our high-priority task to process the payments as quickly as possible so you, as a payer, can get your purchase on the merchant’s website in a few minutes. Our team is constantly working on our payment solutions to make them faster, with higher conversion rates and low fees. However, several factors can impact the processing time, and we cannot affect that from our side.

The following factors can cause the delay of the initiated transaction:

• Payment scheme your bank supports. If your bank doesn’t support instant transfers, the processing time for such payment can be a few business hours instead of several minutes (or a business day, in some cases).
• Bank business hours and holidays. It’s a significant factor affecting the payment processing flow. If the transaction was initiated outside the bank’s business hours or during public holidays, such payments are usually processed on the next working day.
• Security measures. As a regulated payment company, we must prevent fraudulent activity, money laundering and terrorist financing. To ensure that, in some cases, additional information requests or manual payment checks can be required, which can lead to processing delays.

You can find more information in our blog.