Why do I get a notification about declined payment?

Please note that each payment has defined system timeframes on how fast it can be processed, depending on the method type. When the initiated payment is not completed within the given deadline, it will receive the Timeout status, and you will be informed about that in our notification message.

What can be the reasons why the payment has not been completed?

• Your bank declined the transaction. You may contact your bank to clarify the issue.
• The processing bank rejected the payment request. Unfortunately, due to internal policies and procedures, payment partners do not always give us an exact reason for that.
• You didn’t fill in the required details or left the checkout page without completing the payment.

If the funds were debited from you, they will be automatically credited back to your account within the next business days.