Complaints Handling Policy

We are committed to delivering the best service and support. If you feel unsatisfied by our Service for any reason, we want to hear about it from you.

Merchants and Payers/End-users may submit the complaint to support@payop.com and Payop shall respond during 30 calendar days.

You may submit your complaint in a free text form by outlining the following:

• Your name;
• Your contact details;
• Description of the issue you have encountered including the date, other parties involved and all the factual circumstances;
• Any reference data (Merchant IDs, transaction IDs, support ticket IDs, etc.);
• The desired outcome you would like to achieve upon our review of your complaint.

We shall make best effort in case the Merchant/Payer/End-user is reaching out to Payop in regards to the technical problem with the payment or in regards to other complaints related to the Payop Services.