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          Frequently asked questions

          Popular questions

          What is Payop?

          Payop is an international payment service provider for various industries worldwide. We help businesses accept payments on their websites by processing transactions from their clients no matter where they are or what payment method they use. 

          Payop is available in more than 170 countries and offers 500+ payment methods, including international and local cards, bank transfers, internet banking, E-wallets, prepayment, mobile payments and cash. Payop is now available in Europe, North America, Latin America, MENA countries, Asia, the Pacific and other regions.

          Merchants can integrate the Payop payment solutions within a few hours using API or our tailor-made plugins.

          Each merchant can choose from several withdrawal methods, such as bank transfers (SEPA, SWIFT), e-Wallet (PayDo), crypto, and other services, depending on the client’s business model.

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          What are the benefits of using Payop?

          As a payment service provider, Payop provides a unified platform for accepting, processing and withdrawing funds for businesses of all sizes and industries.

          Key Payop benefits:

          – Access to 170 countries and 100+ currencies allows you to enter foreign markets easily. 

          – Availability of 500+ local and international payment methods allows you to choose the most relevant solutions for your clients in particular regions.

          – Possibility to connect all available payment methods with a single contract. 

          – Secure payment processing due to compliance with international standards (PCI DSS level 1) and advanced antifraud. 

          – Intuitive admin panel with access to all the information about your merchant account.

          – Possibility to add an unlimited number of projects in one account.

          – Fast verification is only on the Payop side, giving access to all possible payment methods (depending on the industry) without additional document submission to each payment provider separately.

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          What business areas and models does Payop not work with?

          Payop provides a secure and reliable payment solution for various online businesses across different industries, including e-commerce stores, digital content providers, software vendors, and more.

          However, there are certain business areas and models that we do not support.

          Please refer to the list below for more information:

          • CBD (Cannabidiol) products
          • Tobacco and alcohol sales (including e-cigarettes and oils)
          • Tourism (hotel reservation/flight sales/tour sales etc.)
          • Charity
          • Deepfakes
          • Prostitution
          • Visas and driver’s licenses services
          • Off-line services (providing physical jobs, work visas, local food delivery, etc.)
          • Replica of famous brands (Gucci, Chanel, Adidas, Rolex, etc.)
          • Branded goods sales (excluding that have certification )
          • Esoteric consulting (astrology, numerology, etc.)
          • Online course providers
          • Credits
          • Fake projects on popular websites
          • Sale of medicines, dietary supplements, cosmetics
          • Healthcare industry
          • IPTV – Internet television
          • Video hosting
          • The entertainment industry (film production, event management, etc.)
          • Сonsumables, consumer goods
          • Sites with symbols of radical organizations
          • Insurance
          • Crypto and forex trading signals
          • Web development, SEO, consulting services, web design, programming, project management, call center services
          • Arms and weapons trade
          • Illegal, non regulated or forex company regulated/based a high risk jurisdiction
          • Copywriting, books sales
          • Precious stones sales
          • Dating/Adult websites
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          Which countries and territories does Payop not work with?

          At Payop, we believe in responsible financial practices and compliance with regulations across the globe. As such, we do not provide our services to the legal entities and private entrepreneurs, which registered and/or residing in the following countries:

          • Abkhazia (the Republic of)
          • Afghanistan (the Islamic Emirate of)
          • Belarus (the Republic of)   
          • Bosnia and Herzegovina   
          • Burundi (the Republic of)   
          • Central African Republic   
          • Congo (Democratic Republic of the ) – Kinshasa  
          • Crimea (the Republic of)  
          • Cuba (the Republic of)
          • Donetsk (region of Ukraine)  
          • Guinea (the Republic of)  
          • Guinea-Bissau (the Republic of)  
          • Haiti (the Republic of)  
          • Iran (the Islamic Republic of)  
          • Iraq (the Republic of)  
          • Kherson (region of Ukraine) 
          • Khojavend (territory of Azerbaijan) 
          • Khojali (territory of Azerbaijan)  
          • Khankendi (territory of Azerbaijan)     
          • Lebanon (the Lebanese Republic)  
          • Libya (the State of)  
          • Luhansk (region of Ukraine)    
          • Mali (the Republic of)   
          • Myanmar / Burma (the Republic of the Union of Myanmar)  
          • Nicaragua (the Republic of) 
          • North Korea (Democratic People’s Republic of Korea / DPRK) 
          • Northern Cyprus (Turkish Republic of)    
          • Palestine (the State of)   
          • Russia (the Russian Federation)  
          • Somalia (the Federal Republic of)  
          • Somaliland (the Republic of)    
          • South Ossetia (the Republic of)    
          • South Sudan (the Republic of)  
          • Sudan (the Republic of the)  
          • Syria (the Syria Arab Republic)  
          • Taiwan (the Republic of China)  
          • Transnistria (Pridnestrovian Moldavian Republic)   
          • United States of America  
          • Venezuela (the Bolivarian Republic of)   
          • West Bank & Gaza Strip    
          • Western Sahara (the Sahrawi Arab Democratic Republic)  
          • Yemen (the Republic of)  
          • Zaporizhzhia (region of Ukraine)    
          • Zimbabwe (the Republic of)  

          Please note that this list is subject to change at any time, as we constantly monitor legislation and regulatory changes and update our policies accordingly.

          Furthermore, we reserve the right to reject transactions from any country or merchant at our discretion, based on factors such as risk assessment, compliance requirements, and regulatory restrictions.

          In addition, please be aware that if the Ultimate Beneficial Owner (UBO) of a legal entity or its corporate business structure is registered and/or residing in the banned countries, we reserve the right to refuse service without requesting the UBO’s proof of address. Our company strictly adheres to international sanctions and trade regulations and is an important measure that we take to ensure that our financial services are not being used for illegal purposes.

          We are committed to providing transparent and reliable payment services to our customers, and we appreciate your understanding and cooperation in maintaining a safe and compliant financial ecosystem.

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          What are the website requirements to get a merchant account?

          To receive a merchant account and the ability to accept online payments, each website must meet certain criteria.

          This includes the availability of:

          1.The logos of the payment systems whose payments you will accept.

          2.Contact us page.

          3.Information about the company. The website must indicate the official name of the company, its address, and the country in which the merchant’s main business entity is registered. This information helps companies gain consumer confidence and must be indicated on the checkout or payment data entry pages.

          4.Terms of delivery. When selling goods online, you must provide detailed information about the delivery time of the goods.

          5.A detailed description of goods and services. Make sure the offered product matches the description on the website.

          6.Privacy Policy, Return & Cancellation Policy.

          7.SSL certificate.

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