FAQ

The Payop platform connects you directly to all key payment methods worldwide

General Question

  • We want to connect our online shop to Payop. What do we need?
    The process of connecting to Payop is very simple and requires only 3 steps:
    • Register your online store on a Payop partner website.
    • Approve your online store by a Payop manager and security service.
    • Set the protocol for data exchange.
  • How can I get a username and password to login to the partner website of Payop?
    To login to Payop Control Panel, please use the information provided at your registration. However, your account is still unavailable after registration and you should confirm your email to activate it. To do this, check your email and find a confirmation letter and click on the link. To complete the confirmation procedure, please login.
  • How to change the merchant’s data in your account on the partner’s website?
    To change any details entered during your registration, please go to the Settings section in your Merchant Control Panel.
  • How to change the e-mail address of the merchant?
    Your merchant email may be changed only upon your request to our Tech support. There is no other way to change this e-mail.
  • How to make a "Business" account?
    In order to register a Business Account, you should do the following:
    • Register your Payop merchant account
    • Confirm your email
    • Go to Verification section and choose Companies
    • Fill in all required fields
    • Go to Documents page and provide all the necessary documentation
    • Wait for the verification of your data provided

    The account verification status can be viewed on the User Permissions page.

  • How to make a "Personal" account?
    In order to register a Personal Account, you should do the following:
    • Register your Payop merchant account
    • Confirm your email
    • Go to Verification section and choose Personal account type
    • Fill in all required fields
    • Go to Documents page and provide all the necessary documentation
    • Wait for the verification of your data provided

    The account verification status can be viewed on the user permissions page.

  • How to invite partner via the partner program?
    You may generate a referral link for registering your partner in the Callback Check section in your Merchant Control Panel.
  • What payment methods are supported by Payop?
    Payop system supports more than 200 payment methods, including, but not limited to: bank cards, e-wallets, bank transfers, prepaid, cash and mobile payments. A full list of payment methods can be found here.
  • Is it possible to control the fees?
    Payop system allows a merchant to manage fees using three tools: General Setup, Setup Wizard and Advanced Customization. You can read more about managing your merchants fees in this section
  • How to make a refund, how to make a partial refund?
    Payop Merchant Administration Panel allows you to perform full or partial refunds for any transaction. You can read more about refunds in this section of the documentation.
  • How to do the subscription?
    Full information on subscriptions is provided in this section of the documentation.
  • How to create a withdrawal request?

    Full information on subscriptions is provided in this section of the documentation.

  • How to subscribe a withdrawal?
    Full information on subscriptions is provided in this section of the documentation.
  • Why do we need apps?
    Applications are primarily needed to correctly identify and confirm requests coming from your server to the Payop servers. You should use your Public Key for identification and your Private Key for confirmation, if required. You may view both of them in your Merchant Control Panel on the application page.
  • How do I start to receive payments from the affiliate?
    To ensure that the funds paid to your affiliate started to be credited to your account, your affiliate should be registered by using your referral link. If for some reason your affiliate fails to sign up by your referral link, please contact our Tech support and we will affiliate him or her upon your request, and you will immediately start receiving amounts from his or her transactions.

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