FAQ

The PayOp platform connects you directly to all key payment methods worldwide

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    Adding and changing of currency

    • How to add currency to the list of my currencies?
      In order to add a new currency, you have to:
      • Move towards section Overview in your personal account – the list of your currencies will be opened
      • Click on “Add currency”
      • Choose currency you are interested in (USD, EUR etc) out of the given list in the pop-up window, and click on "Add currency”.
    • How to change the main currency?
      You can change the main currency.
      Method 1:
      • Move towards section Overview in your personal account
      • Click on “Add currency”
      • Choose currency you are interested in out of the given list.
      Method 2:
      • Move towards section Settings in your personal account
      • Change currency with the help of point "User’s currency"

      Account verification

      • How to verify an account?
        In order to create a personal account you need:
        • Move towards section Verification / subsection Personal in your personal account
        • Fill in all the required fields
        • Move towards drawing page and provide all the necessary documents
        • Wait until the checking of all data provided is done (the process of document check usually takes 1-2 working days)
        You can see the status of account check on the page User permission.
      • How to upload documents for account verification?
        You can fast and conveniently upload documents required for account verification.
        To do this you have to:
        • Move towards section Verification in your personal account
        • Choose your account type (Business or Personal)
        • Click on “Upload” and attach the relevant document
        • When the document is uploaded it is sent for checking to service desk
        • When your documents are confirmed, the status will be approved
      • How to form a business account?
        In order to form a business account, you have to:
        • Move towards section Verification / subsection Companies in your personal account
        • Fill in all the required fields
        • You can become familiarized with the conditions of service usage, by clicking the link Terms and conditions.
        • Tick, that you agree with conditions of service usage.
        • Switch to a drawing page and provide all the required documents
        • Wait until the checking of all data provided is done
        You can see the status of account check on the page User permission.
      • What are the actions if account is suspended?
        If your account is suspended, you have to contact our service desk to investigate circumstances of suspension and discuss further actions to be taken.

        Finances

        • How to activate payment method
          PayOp offers a great number of payment methods. These are credit cards, electronic currency, bank transfer, prefunding, cash, mobile bill payment. Then you have to and click on a slider in front of required method. To activate payment method, you have to:
          • Move towards section Payment methods in your personal account
          • Choose a method you need and activate it with the help of slider.
          • Payment method activation request will be considered by the moderator within 1-2 working days.
          • When request is considered you will get the result on your e-mail, you will also be able to see it in the section Tickets in your personal account.
        • What are the types of commission fee?
          There are 3 types of commission fee:
          • General adjustment – is meant for all payment methods in one click
          • Credit/debit cards commission fee is a separate management of commissions for transactions with cards.
          • Alternative payment methods commission fee is a management of commissions for transactions with alternative payment methods (i.e. electronic money)
        • How to customize the commission fee?
          For customizing commission, you have to: Move towards section Payment methods / subsection Commission fee in your personal account
          There is a possibility to manage it in your personal account on this page:
          1. General adjustment
          is a customizing of commission fee for all payment methods. Moving a slider in a scrollbar you can customize commission fee and find out how much in percentage terms you will pay (merchant) and how much a client (customer). For example: “Merchant will pay 43% while customer will pay 57% of general charges”:
          2. Credit/debit cards commission fee
          is a customizing of commission fee only for credit/debit cards. If you customize commission fee in this section, then “General adjustment” is inactive and is not applied. To customize commission fee particularly for every credit/debit card, you have to:
          • Click on “All payment methods” in this section
          • Customize commission fee particularly for every type of card
            Call your attention! when it comes to individual customizing of commission fee, “General commission fee” and “Credit/debit cards commission fee” are inactive and are not applied.
          3. Alternative payment methods commission fee
          is a separate management for alternative payment methods. You can customize the same commission fee for all methods as well as individually for every single alternative payment method. To do this:
          • Click on “All payment methods” in this section
          • Customize commission fee particularly for every payment method
            Pay your attention! When it comes to individual customizing of commission fee, “General commission fee” and “General adjustment of commission fee for alternative payment methods” are not active and are not applied.
          For more on management of merchant’s commission fee you can read in the Section of Documentation.
        • Is it possible to reduce hold time?
          Holds and commission fee will be reduced in case of effective cooperation. We are glad our customers’ business development
        • How to find a necessary transaction?
          To find a necessary transaction you have to:
          • Move to section Transactions in personal account – transaction list is displayed on this page
          • Enter one or a few parameters for transaction search (range of dates, amount of money (maximum-minimum), payment system, currency, project, ID transaction)
          • Click on “Filter”
        • What are the types of balance and what do they imply?
          There are 4 types of balance:
          • Available balance is balance which is available for withdrawing. If you have gone through verification process of account, you have an opportunity to make a request for withdrawal out of available balance any time.
          • Reserve balance is percentage of received transactions, that is deducted for the period of 3-6 months. Such a condition is a Standards of Practice in the field of payment processing. Funds will be transferred into available balance on the expiry of 3-6 months.
          • Anticipated balance is funds, which are expected to be transferred into available balance after customer paid for the goods Delay in receipt of funds in anticipated balance is 14 days net.
          • Referral balance is funds which are received upon the referral program.
        • Where is it possible to see exchange rate?
          To look over exchange rate, you have to:
          • Move towards section Exchange rate in your personal account
          • Enter sum of money and currency – exchange rate will be showed

          Contact us

            Limits

            • Are there any limits for withdrawal and account activity?
              To find out the limits for withdrawal and account activity you have to:
              • Move towards section User permission in your personal account
              • Information on limits that are available for your account will be stated on this page.
                Contact our service desk if there is need in limit increase.
            • How to increase limits for withdrawal and account activity?
              You can switch to Business verified account (limit in Business account is more, than in Personal).
              In case of effective cooperation, you can request service desk to increase limits for withdrawal and account activity.
              We will be glad our customers’ business development.

              Affiliate program

                Common questions

                  Integration

                    Invoices

                    • How to issue an invoice?
                      To issue an invoice you have to:
                      • Move towards section Invoicing in your personal account
                      • Choose invoice template out of earlier created by you with the help of the button “Choose a template” or click “Issue an invoice”
                      • Fill out invoice form and click on “Generate invoice”, - invoice will be created but will not be sent to the receiver.
                      • Click on “Send” - receiver will get a letter with invoice to be paid to the e-mail provided.
                    • How to customize commission fee for invoice?
                      You can put part of duties and fees on a customer, or reserve the right to pay duties and fees of a settlement aggregator PayOp, in such a case, customer will pay service fee without interest.
                      To customize commission fee for invoice you have to:
                      • Move towards section Invoicing / subsection Invoicing in your personal account
                      • Click "Invoicing"
                      • Customize commission fee (%) for invoice to be paid by moving a slider.
                    • Is it possible to add discount to invoice to be paid?
                      You can give discount to invoice to be paid.
                      To do this you have to:
                      • Move towards section Invoicing / subsection Invoicing in your personal account
                      • Click "Invoicing"
                      • Fill in all the required fields in a form.
                      • Specify the required amount of money.
                      • On the right side you can enter an amount of discount, you want to give in percentage or in currency.
                    • May I issue one invoice for a few customers?
                      You have an opportunity to issue one invoice to several customers in a single session.
                      To do this you have to:
                      • Move towards section Invoicing / subsection Invoicing in your personal account
                      • Click on “Invoicing” or “Templates”
                      • Click on “Mass customers” at the bottom of the page and enter customers’ email, you want to issue an invoice.
                    • How to activate/deactivate invoice?
                      To activate/deactivate invoice you have to:
                      • Move towards section Invoicing / subsection Invoicing in your personal account
                      • Choose the required invoice.
                      • Make activation with the help of a slider in a scrollbar "Activate" or "Deactivate" this invoice
                    • Is it possible to re-forward invoice?
                      You can send invoice more than once, to do this you have to:
                      • Move towards section Invoicing / subsection Invoicing in your personal account
                      • Choose the required invoice in the list.
                      • Click on the icon with an arrow in the column “Repeat”
                    • How to download an invoice to be paid?
                      To look over/download invoice to be paid, you have to:
                      • Move towards section Invoicing / subsection Invoicing in your personal account
                      • Choose the required invoice in the list.
                      • Click on “PDF” link in the column “ID” – invoice will be opened in PDF file. You will be able to look over and save it.
                    • How to look over a payment page on the invoice to be paid?
                      So as to look over a payment page on the invoice to be paid you have to:
                      • Move towards section Invoicing / subsection Invoicing in your personal account
                      • Choose the required invoice in the list.
                      • Click on “Copy link” in “ID” column.
                      • Next you have to paste this link in a search box and follow it.
                      • Paste copied link in the address window of the browser in a new window or in the tab and follow it – payment page of the chosen invoice will be opened.
                    • How to create a template?
                      In order not to fill invoice manually with data that is repeated, it is possible to use templates.
                      To create a template, you have to:
                      • Move towards section Invoicing / subsection Templates in your personal account
                      • Click on “Create a new invoice”
                      • Fill invoice properly with required data.
                      • Save a template.
                      Now you can create invoice on the basis of a ready template.