Account operations
If clients terminate their accounts, we will remove their personal information. However, there are exceptions to the “right to be forgotten”. For instance, when it comes to our services, we must keep track of who is involved in transactions to be able to prevent money laundering and criminal activity. We also need to keep track of transactions in order to support clients if any issues arise. Certain legal obligations prevent us from immediately deleting parts of your data. These obligations derive from accounting and tax laws, banking and anti-money laundering laws, but also consumer rights laws.
According to our privacy policy, only authorized employees have access to the client’s personal information. Such employees undertake the duty to strictly observe confidentiality and prevent unauthorized access of third parties to personal information and other clients’ data. When an EU/EEA-based user/customer purchases the products/services through our website, we will be their Data Processor and Controller, in accordance with the GDPR.
The security of our merchants’ data is a high-priority for our team, therefore the account email address can only be changed through a request in the admin panel using Tickets.
Please create a Ticket, provide all the necessary information and we will send you the instruction to follow.
If you want to change your password, please follow the next steps:
1.Go to the Settings sections of your merchant dashboard.
2.Enter your new password and click the Save button.
3.To complete the action you will need to confirm your request via 2-factor authentication.
