How long does it take for my payment to be processed?

The processing time can be different, depending on the payment method you selected on the checkout page:

• Almost all payments must be credited instantly. The maximum technical timeframe for transactions is 24 hours. If your payment wasn’t credited within this time, please contact us at [email protected] and attach your proof of payment.
• For a cash method, the transaction will be processed once you transfer funds. You have 48 hours to complete your initiated payment.
• For a Pay By Bank method, the processing time depends on the payment scheme your bank supports (instant, non-instant) and transfer currency. Instant banking transactions in EUR and all payments in GBP are typically credited within a few minutes. Payments via non-instant channels usually arrive within an hour, but the banks occasionally delay them up to 24 hours. Please also note that payments initiated on weekends or holidays may be credited the next business day.

If your payment hasn’t been processed within the mentioned timeframes, you can contact our support team at [email protected] with your payment confirmation, and we will check your transaction’s status.

Below, you can find a few examples of the relevant payment proofs for different payment methods.