When should I contact Payop, and when should I contact the merchant?
Below, you’ll find what our support can help you with, as well as which requests are beyond our scope and need to be handled by the merchant.
What can Payop support help me with?
You can contact our support to check the status of your payment if it was processed through Payop. In this case, you’ll see Transferop Payment Gateway or Payop in your bank statement.
Additionally, when you make a payment, you’ll receive an email from support@payop.com confirming that it was initiated and containing a link to track the status in real-time.
That link is always up to date, so you can monitor your payment anytime.
Which questions should I contact the merchant about?
Please contact the website where you made your purchase if your question is related to their products, services, or your account on their platform.
Payop only processes payments – we don’t manage user accounts, deliveries, or website functions.
You should contact the merchant if you want to ask about:
- KYC procedures on the merchant’s website (data verification, additional info request, document acceptance)
- Products or services, including delivery time, product access, etc
- Account issues on the merchant’s website, such as login problems, forgotten passwords, or account verification
- Bonuses or rewards offered by the merchant, for example, “How do I get my bonus?” or “Why wasn’t it added?”
- Withdrawals from your account
- Payments made through another payment system, not through Payop
- Returns or refunds if the product didn’t meet your expectations or you want to cancel an order