How to issue a refund in my dashboard?

You may request a refund using your admin panel or via an API request.

To create a refund in the Admin panel, use the following instructions:

Go to the Transactions section of your merchant account.

Find the required transaction and click the Details button.

Scroll down to choose the refund type: partial or full. If you issue a partial refund, please enter the amount you would like to return and click Confirm to create a request. If it’s a full refund, just click the Refund button.

A refund request will be sent to the relevant team for review. As soon as the request is processed, the refund status will be updated to Accepted or Rejected (the reason for that will be indicated in the refund details).

To create refund requests via the API, please use our Documentation – https://github.com/Payop/payop-api-doc/blob/master/Refund/createRefund.md.