What is a refund?

A refund is a reimbursement transaction in favour of the payer for a cancelled order.

Refunds can be full or partial. A partial refund is a refund of a certain amount of the transaction, while a full refund is a repayment of the entire amount.

You can see a list of all your created refunds and the details for each of them in the Refund section of your Merchant account.

Refunds can have one of the following three statuses:

– New – the refund is awaiting confirmation or rejection.

– Accepted – the refund went through automatically or was confirmed by the operator. Funds were debited from the balance and sent to the payer.

– Rejected – the operator rejected the refund (can be done with or without the commission). 

Note, that funds will be returned via the same method used to make the original payment.

In the details of a particular refund, you can also find the details of the parent transaction. If necessary you can open it in a new window by clicking on this button .