A better way to pay online
Traditional doesn’t mean effective
Every time you pay online, your money runs through a maze of banks, card networks, and processors. It’s slow. It’s costly. And it puts your sensitive card data at risk.
So why not pay directly from bank to bank?
That’s exactly what we thought.
With Payop, you skip the old system — no cards, no middlemen. Just fast, direct payments from your bank to the merchant.
Why payers choose us
Still have some questions?
Once you click on Confirm&Pay on the checkout page, you will get a notification email with the main details of your requested order and the Check the status link, which you may use to trace the actual status of your payment.
By clicking the Check the status button, you’ll redirected to a page where you can track the payment’s current status in real-time with a short description for each status update.
Once the transaction is processed, you will receive a follow-up email with the payment’s final status and the main details (date, amount, website, order ID, etc). The information on the tracking page is also updated accordingly, allowing you to access it anytime.
The processing time can be different, depending on the payment method you selected on the checkout page:
- Almost all payments must be credited instantly. The maximum technical timeframe for transactions is 24 hours. If your payment wasn’t credited within this time, please contact us at support@payop.com and attach your proof of payment.
- For a cash method, the transaction will be processed once you transfer funds. You have 48 hours to complete your initiated payment.
- For a Pay By Bank method, the processing time depends on the payment scheme your bank supports (instant, non-instant) and transfer currency. Instant banking transactions in EUR and all payments in GBP are typically credited within a few minutes. Payments via non-instant channels usually arrive within an hour, but the banks occasionally delay them up to 24 hours. Please also note that payments initiated on weekends or holidays may be credited the next business day.
If your payment hasn’t been processed within the mentioned timeframes, you can contact our support team at support@payop.com with your payment confirmation, and we will check your transaction’s status.
Below, you can find a few examples of the relevant payment proofs for different payment methods.
It’s our high-priority task to process the payments as quickly as possible so you, as a payer, can get your purchase on the merchant’s website in a few minutes. Our team is constantly working on our payment solutions to make them faster, with higher conversion rates and low fees. However, several factors can impact the processing time, and we cannot affect that from our side.
The following factors can cause the delay of the initiated transaction:
- Payment scheme your bank supports. If your bank doesn’t support instant transfers, the processing time for such payment can be a few business hours instead of several minutes (or a business day, in some cases).
- Bank business hours and holidays. It’s a significant factor affecting the payment processing flow. If the transaction was initiated outside the bank’s business hours or during public holidays, such payments are usually processed on the next working day.
- Security measures. As a regulated payment company, we must prevent fraudulent activity, money laundering and terrorist financing. To ensure that, in some cases, additional information requests or manual payment checks can be required, which can lead to processing delays.
You can find more information in our blog.
Pay by Bank is a payment method based on the open banking concept. It allows you to pay for goods and services directly from your bank account without entering sensitive data on the website where you make the purchase. This solution is getting increasingly popular among EU users, as it takes a few clicks to make such a payment.
It works really simply. At the checkout, you choose Pay by Bank from the list of available payment methods, select the bank you want to make the payment with, log into your bank account, and confirm the transaction.
Once your bank authorises the requested payment, the funds are transferred and processed on our bank’s side, and as soon as the transaction gets its final status, the merchant receives confirmation of the successful payment.
The main benefits of this method are:
- Security. You complete the payment using your bank account application.
- Fast processing. Such transfers are usually completed in a few minutes.
Important note. Please do not repeat the processed payments by bypassing the checkout page and going directly to our bank account. Such payment won’t be credited to the merchant as it’s not related to any of the website’s orders. To make a purchase, go to the merchant’s website, choose the relevant Payop payment method, and complete it on the checkout page by entering the required data.
You made a payment on the website using the Pay by Bank, Pay by Revolut, or Pay by Monzo channels developed by Payop. The website integrated this channel to collect payments online.
Transferop Payment Gateway is our business entity, our trading name is Payop – that’s why you see it on your bank statement. We built Pay by Bank payment collection through partnerships with banks and technical providers. It’s a secure payment collection service made through Open Banking technology. European Union engages all banks to join the Open Banking community.
We hope that your payment experience was smooth and fast. If not, please feel free to share with us the errors you might receive during the payment process, we will contact your bank and ask to fix them. Payop actively participates in Open Banking development and adoption, and we see great potential in it.