How do I issue a refund?

To issue a full or partial refund, you need to:
  • Visit the section Transactions > Refund in your personal account;
  • Choose the needed transaction from the list and click “Refund”;
  • Choose the required option for the refund - a full or partial refund. If you want to issue a partial refund, please, enter the required amount in the required field;
  • Press “Confirm”;
  • Your request will be considered by the moderator within 1 working day. When request is considered you will get the result on your e-mail, you will also be able to see it in the section Tickets in your personal account.
  • If the operation succeeded, the funds will be transferred back to the same bank account the payment was made from. If the refund is not proceeded, you can contact our customer support.
  • Note, that your total balance is reflected in the top menu in the currency you have chosen as the main one.

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