is the return of funds to a consumer, initiated by the issuing bank of the instrument used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account, line of credit, or credit card.
A customer might file a chargeback because they:
- did not make the payment (fraudulent transaction);
- were charged more than once for something;
- were charged the amount different from the purchase price;
- didn’t receive their item;
- received a damaged or defective item.
If you receive a chargeback, we’ll let you know via email, you will also be able to see it in the section Tickets
in your personal account.
PayOp charges a fee to the seller when the buyer files a chargeback with his/her credit card issuer.