What is a chargeback, and why did I get one?

Chargeback is the return of funds to a consumer, initiated by the issuing bank of the instrument used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account, line of credit, or credit card.

A customer might file a chargeback because they:

  • did not make the payment (fraudulent transaction);
  • were charged more than once for something;
  • were charged the amount different from the purchase price;
  • didn’t receive their item;
  • received a damaged or defective item.
If you receive a chargeback, we’ll let you know via email, you will also be able to see it in the section Tickets in your personal account. PayOp charges a fee to the seller when the buyer files a chargeback with his/her credit card issuer.

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