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Junior/Trainee Content Creator

As our Junior Content Creator, you are the voice of our gaming audience. You understand the pain and the joy of gaming and the current memes floating around Discord, Reddit, and Twitch. You will translate that deep gaming intuition into creative ideas, working with our marketing strategy to build content gamers actually care about. In this role, creativity meets structure: you will track tasks through project management tools and keep production moving efficiently.

Marketing Remote Junior

L2 Customer Support Manager

L2 Customer Support Manager in fintech is responsible for assisting our clients with their integration-related questions that cannot be covered by the L1 team, providing customers with relevant replies to their questions or concerns, and helping to set up the integration with our service. Additionally, the team is responsible for handling the data export requests, both from our merchants and colleagues from other departments.

Customer Support Remote Middle

L2 Customer Support Manager

Position overview

L2 Customer Support Manager in fintech is responsible for assisting our clients with their integration-related questions that cannot be covered by the L1 team, providing customers with relevant replies to their questions or concerns, and helping to set up the integration with our service. Additionally, the team is responsible for handling the data export requests, both from our merchants and colleagues from other departments.

Requirements

  • Upper-Intermediate/Advanced English level.

  • Minimum 2 years of technical support experience.

  • Experience working with databases and READ only queries.

  • REST API knowledge.

  • Ability to adapt to and manage changes effectively.

  • Strong attention to detail.

  • Customer-focused mindset.

  • Excellent written business communication skills.

Responsibilities

  • Managing incoming requests from customers and colleagues from other departments.

  • Issues escalation to the relevant departments for further investigation and their execution monitoring.

  • Assisting customers with integration-related inquiries (API, plugins).

  • Preparing data exports from the database per other departments requests.

  • Preparing reports for the customers according to the request.

  • Guides and manuals preparation about current procedures and technical documentation for clients.

  • Bugs/technical issues reporting when such were detected.

Would be a plus

  • Previous experience in fintech.

What you will get with us

  • Team-oriented and encouraging work environment.

  • Career development opportunity.

  • Paid vacation & sick leaves.

  • Corporate English classes.

  • Paying taxes and conducting private entrepreneurs.

  • Internal Referral program.

  • Remote-based work.

Hiring process

  1. CV screening

    Initial review of your resume to check basic fit with the role.

  2. Interview with Recruitment Specialist

    A short introductory call where you’ll learn about the company, the role, and the next steps.

  3. Test Case

    Short task to evaluate your skills and approach to solving real-life cases.

  4. Interview with Hiring Manager

    The final interview to discuss your experience, goals, and overall fit within the company.

  5. Job Offer

    The final step, where we share the offer details and welcome you to join the company.

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