We are looking for a customer-focused, detail-oriented Middle Customer Support L1 Manager to deliver high-quality support for our fintech product. The ideal candidate should be comfortable resolving customer inquiries, guiding users through product features, escalating complex issues to relevant teams when necessary, and delivering an excellent customer experience in an international English-speaking environment.
L2 Customer Support Manager in fintech is responsible for assisting our clients with their integration-related questions that cannot be covered by the L1 team, providing customers with relevant replies to their questions or concerns, and helping to set up the integration with our service. Additionally, the team is responsible for handling the data export requests, both from our merchants and colleagues from other departments.
We’re looking for a Junior Community Manager to help more people recognise and understand Payop through relevant online conversations.The main goal of this role is to grow Payop’s brand awareness among people who make online payments – from online shoppers to gamers and users of digital services – while also supporting our Generative Engine Optimisation (GEO) strategy.This isn’t about promoting Payop in every relevant thread or trying to turn community conversations into sales opportunities. We’re looking for someone who can become a genuine part of online communities, understand what people are talking about, and contribute when Payop or our expertise is relevant.
L2 Customer Support Manager in fintech is responsible for assisting our clients with their integration-related questions that cannot be covered by the L1 team, providing customers with relevant replies to their questions or concerns, and helping to set up the integration with our service. Additionally, the team is responsible for handling the data export requests, both from our merchants and colleagues from other departments.
Upper-Intermediate/Advanced English level.
Minimum 2 years of technical support experience.
Experience working with databases and READ only queries.
REST API knowledge.
Ability to adapt to and manage changes effectively.
Strong attention to detail.
Customer-focused mindset.
Excellent written business communication skills.
Managing incoming requests from customers and colleagues from other departments.
Issues escalation to the relevant departments for further investigation and their execution monitoring.
Assisting customers with integration-related inquiries (API, plugins).
Preparing data exports from the database per other departments requests.
Preparing reports for the customers according to the request.
Guides and manuals preparation about current procedures and technical documentation for clients.
Bugs/technical issues reporting when such were detected.
Previous experience in fintech.
Team-oriented and encouraging work environment.
Career development opportunity.
Paid vacation & sick leaves.
Corporate English classes.
Paying taxes and conducting private entrepreneurs.
Internal Referral program.
Remote-based work.
CV screening
Initial review of your resume to check basic fit with the role.
Interview with Recruitment Specialist
A short introductory call where you’ll learn about the company, the role, and the next steps.
Test Case
Short task to evaluate your skills and approach to solving real-life cases.
Interview with Hiring Manager
The final interview to discuss your experience, goals, and overall fit within the company.
Job Offer
The final step, where we share the offer details and welcome you to join the company.
