What details should I provide in case I encounter technical issues?

You can always contact our technical team for any technical questions or issues. To help us investigate and reproduce the issues you are experiencing, we ask that you provide us with the following information:

– browser version;

– IP address;

– connection type;

– time and date the issue occurred;

– screenshots* or video recordings showing the issue (Error codes and messages / API response);

– your steps to reproduce the issue;

– test access to your site (if it’s restricted);

– URL request (Right-click on the error request in the DevTools => Copy => Copy as cURL (cmd));

– for the issues related to the Payop admin panel, your user session (Browser Devtools => Application => Local Storage => Payop => user-session value (please copy the value);

– logs or API responses on your side, if any; 

– for the integration-related issues, the body of your API request.

*We recommend providing screenshots with the developer console enabled to see the error message and headers. (F12 (DevTools) => Network tab => Click on the error request).