PayOp privacy policy

Our company respects your privacy and complies with the General Data Protection Regulation​ (Regulation (EU) 2016/679) on the protection of natural persons with regard to the processing of personal data.

This Privacy Notice explains the types of personal data we may collect on you, how we store and handle that data and your rights in that regard.


Our company is the Controller​ responsible for your personal data collection and processing.

Our company has appointed the Data Protection Officer​, who can be contacted by e-mail

What Data We Collect

We collect the following data:

  • contact details, such as name (corporate name and identification number – for legal entities), address, telephone number, email address;
  • financial and transaction data, such as credit or debit card number, and bank account information; name of the recipient if applicable;
  • any other information, which is provided by you so that we could provide our services.

When you access our website, we can also collect the data as follows:

  • the data on the browser used, the type and version of the operating system;
  • the type of the device used and its screen (monitor) resolution;
  • the used IP address;
  • the time and date of visiting our website;
  • other data the use of which is necessary for our website operation and its improvement, as appropriate.

How We Collect Your Data

We collect your personal data directly from you when you provide us with it upon registering your account on our website, as well as upon using our services accessed from our website and through contracts concluded.

Purpose and Legal Basis

The purposes for the data processing is:

  • to personalize your access to our website and services;
  • to answer your enquiries;
  • to notify you on the usage of our website and services;
  • to analyse errors to improve the operation of our website;
  • to provide our services;
  • to detect and prevent fraud;
  • to mitigate financial loss or other harm to our clients and our company;
  • to promote, analyze and improve our services and website operation;
  • to develop new products;
  • to send marketing communications, where you gave express consent to;
  • to analize statistics about our website and services use.

The legal basis for the data processing is:

  • to comply with legal regulations and industry standards;
  • to verify an identity for compliance purposes, including but not limited to the KYC (know your client) procedures;
  • to monitor and prevent fraud and other harmful activities;
  • to respond to relevant inquiries, send notices and provide customer support;
  • to process the payments, communicate regarding the payments, and provide related payment services to our customers;
  • to conduct audits;
  • to avoid misuse or unauthorized access.

Collected personal data will be treated according to the policy described in the EU Regulation.

Third Parties

Our company will not share or disclose your personal data to the third parties without your prior express consent, excluding the persons as follows:

  • our company subsidiaries and affiliates where applicable;
  • persons who require such information to complete the initiated costs withdrawal;
  • persons responsible for financial monitoring;
  • other persons where required for our services operation or under the applicable law.

Storage Period

Your data will be stored for a reasonable time depending on the nature of the services provided by us to you or for the time prescribed by applicable law.

If you close your account with our website, we will remove your personal data upon such closure.

However, please note that:

  • there is a possibility of delays in removal of the information from our servers;
  • the information may be saved if it is necessary to fulfil our legal and financial obligations, dispute resolution, or for the fulfilment of our contracts;
  • if there is an enquiry under discussion, then the data will be kept for the time necessary to the conclusion of the enquiry.

Your Data Protection Rights

You have the right to ask us about an access to your personal data by providing you with copies of your information.

If you find your data inaccurate or incomplete, you have the right to ask us to rectify or complete it.

You have the right to erase your data and to ask us your personal information to be deleted completely, as well as you have the right to ask us to restrict the processing of your information and to object to processing of your data, if no enquiry from you is in progress, or we no longer need your data, or you initially consented to your data use, but have now withdrawn your consent, and/or we are not restricted by law to do so.

You also have the right to the portability of data you provided to us. You have the right to ask us to transfer the information you gave us from one entity to another, or give it to you.

You can execute your rights if we are processing your data by your consent or through the account registered on our website, or under a contract relationships.

You have the right to withdraw your consent to process your personal data any time, without affecting the lawfulness of processing based on consent before such consent withdrawal.

If we are processing your information for criminal law enforcement purposes, your rights will be considered and dealt additionally, taking in account such purposes.

You are not required to pay any charge for exercising your rights. We have up to 1 month to respond to you.

You have the right to unsubscribe from our company mailings, e-newsletters and/or marketing notifications, at any time, by e-mail:

If you wish to lodge a complaint you can contact our Data Protection Officer or our Supervisory authority.

If you have any additional questions, you can contact us by

Last updated: 25.05.2018